AI Insights

COVID-19: Thoughts from Robosoup

We recognise that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty.

Robosoup is committed to continue providing industry leading AI and machine learning solutions to its clients.

In response to the current situation, we have implemented our business continuity plan and have taken actions to ensure continued service to our customers.

Primarily, our plan ensures the health and safety of our employees, so we can continue to deliver and support the products you count on. We have suspended operations in our Windsor head office and all employees are now working from home. We have also suspended business travel.

These precautionary measures have been taken to limit the potential spread of the virus, to support our employees in this challenging time and to ensure we maintain our ability to serve our customers.

Here are a few tips we would like to share when managing remote teams.

Keep in Touch

Without regular face-to-face communication, it is often difficult to know when someone is off course. However, when working remotely, the consequences of poor communication can be costly. In addition to regular group communication, we encourage the team to communicate and organise itself. If people share insights and ideas together, they may point out and solve problems that could otherwise be ignored.

Real Time Conversations

While working from home seems to have many benefits, the main drawback is feeling isolated and disconnected. These feelings are associated with decreased participation, which can lead to a lack of motivation, imagination, and participation. Use a range of tools to enable your team to talk in real time – we use Slack and Skype. This will encourage them to share ideas and updates throughout the day, and help them connect through social networks.

Show Trust

Many leaders worry that remote workers will relax, so in response perform too much surveillance to address the problem. But we all recognise that micromanagement makes people feel untrustworthy. This can have a negative impact on their motivation and work rate. Show your employees that you trust them by engaging your team in decision-making and avoiding micromanagement. Regularly exchange support, discuss challenges and provide guidance. And do not be afraid to let go of control!

Set Expectations

This is the best way to build a sense of responsibility and make sure everyone on your team is working hard. In limited communication, people’s understanding of goals and the role each person plays in achieving them have different interpretations. Therefore, the leader should set clear expectations with each team member to articulate the team’s goals, expectations, and measurable personal goals. At this point, it is critical that, as a leader, you provide your team with context and structure to help shape this new virtual environment so that the team can succeed.

Contact us if you would like to learn more about using AI and machine learning in your business.

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